We ordered our flooring and all paperwork confirmed we had the right product. When we came to fit it we realised that the manufacturers had supplied a product that was almost the same but in reality the wrong product. 8.30am the next morning a call I was dreading making was made really easy. Charlotte who took our call dealt with us extremely efficiently, reassuringly and took time to understand our predicament as we had our fitter arriving within the hour. Promising to get back to us after calling the manufacturer, she was true to her word with the good news that we would receive our original order the next day. Quite unbelievably the flooring arrived this morning and as I write this over 12 m2 of flooring is down and looks amazing. If I could give 6 stars then Charlotte and the rest of the team we’ll and truly deserve them. Fantastic customer service - well done to everyone - Ron Helsby

Superb customer service from Charlotte; helpful and quick with dealing with our many queries. Very good price for product and delivery.

Great service and prompt delivery.

Great service from order to delivery.

no concerns with ordering or pick up

Very helpful service went above and beyond

lovely company with excellent communication throughout our purchase - a very easy and fully recommended service, thank you

We telephoned to confirm if flooring was available and was told by Matt that if we completed payment by 11.00am the order would be processed, We completed by 12.15pm and expected the goods to arrive sometime during the following week at best. 8.00am next morning the flooring arrived. Very courteous driver and the flooring is really good quality at a very competitive price ...... Floor laid and complete by early evening. Very pleased with everything. Will use again and again. Thank you all at Best at Flooring.

When you deliver amazing customer service and are truthful, honest and transparent to your customer even when everything is going wrong you gain respect and loyalty. After two, unavoidable delays, one due to the hold up of the shipment arriving in port, which meant my builders had to be rescheduled, but I was informed immediately, not ideal but I was told the truth, and secondly when the delivery did arrive the packaging straps had been placed so tight that it had crushed 3 boxes. Yet again amazing customer service where my complaint and subsequent replacement was confirmed in 45 minutes for next day delivery. Due to the outstanding dedication of Both Matt and Charlotte I would recommend this company, because when it is all going wrong you want to be recognised and trusted as a customer and for a solution to be given. Outstanding... oh and I’m pleased with the flooring too.

Outstanding service. Helpful advice before we ordered and excellent support throughout the process. The Karndean loose lay flooring is a fantastic product, so easy to lay. I am delighted with the result.

Very Helpful.

Efficient friendly staff, able to help with my enquiries regarding quantities. Knowledgable about product and arranged delivery slightly ahead of predicted date. Would recommend B.A.F. for both service and price.

Excellent communication, good quality flooring, was recommended to Best at Flooring and I would also recommend

I ordered my flooring on the phone. Really warm and friendly staff. Prompt delivery. Very pleased. Thankuuu .

First class customer service and very prompt delivery. Delighted and would recommend.

Very good communication with the staff, emails where sent out straight away to confirm my order and had a follow up phone call from best at flooring to confirm my order and book in a delivery slot. Delivery arrived on time, I had quite a large order of flooring and they made sure all the batch numbers where the same so it’s all to match in.

Excellent service throughout. All the staff I spoke to were very helpful. Staff gave me advice on products available, rang me with quotes as agreed and kept me informed of delivery times. The flooring is excellent quality and arrived on the expected date. Best customer service I have received in a long time. Will definitely use again.

We chose Best at Flooring to buy laminate flooring because of its very competitive pricing; easy to use website and the excellent reviews from a large number of customers. It was a delight dealing with the company. Charlotte provided first class advice; ensuring that the stock was available etc. She kept us fully informed by telephone and is a credit to the company. We have no hesitation in recommending Best at Flooring to other potential customers.

Great service and good range of products.

Very good service, mo long waits on the phone, polite customer service and quick, prompt delivery. Highly recommend .

Very helpful, beautiful flooring