How will I know when my order is ready for collection?
We will contact you when your order is ready, confirming your chosen shop.
What do I need to bring to collect my order?
Bring your sales order confirmation. We need to see your sales email confirmation, and proof of ID. This can be the payment card you used for the order, or a current photographic driver’s license or passport. We cannot release your order without seeing your ID.
Can someone collect on my behalf?
We’re happy for someone else to collect your order, but to prevent fraud; the person you’ve nominated must present your order receipt and their photo ID (passport or photo driving licence).
Which location will my order go to?
Best at Flooring, Unit 2 Orion Way (Off Far Lane) Leeds, LS9 0DN
Collections can be made from other stores, but this would have to be arrange in advance. Please ask staff for details.
What time shall I pick up my order?
Anytime between 9.30 – 16.30, Monday to Friday
Please check the opening times of your chosen shop as they all differ, Saturday’s collections are possible pre 12 but these must be arranged in advance.
Please find full Terms and Conditions here.