Delivery Information

Please note that before an order is complete we may have to contact you to confirm delivery fee’s for your order. There may be additional delivery charges applicable to your order but we will contact you to confirm these prior to the order being complete.

Delivery Time

Deliveries are made on your requested day approximately between the hours of 8am to 7pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.

Delivery Transport

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options. Please advise if there are any parking restrictions.

Unable to Deliver

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 85.00 minimum or £ 0.70 per kg, whichever the greater.

Damaged Goods

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Delivery Arrival

Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.

Sample Ordering and Delivery

With 1000’s of options online and on the high-street, Best at Flooring understand that making a decision on the perfect floor for you can sometimes feel like the impossible task. To help you in this process Best at Flooring offer a fast and effect sample service with 100”s of free samples throughout our website. Where there is a charge Best at Flooring will refund you for up to 4 of these samples when placing a order.

Deliveries Outside of Mainland UK

Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for all delivery services. Deliveries outside mainland UK may incur extra delivery charges. Once you have secured your order online we will be in contact to arrange the best delivery options available.