Please note that before an order is complete we may have to contact you to confirm delivery fee’s for your order. There may be additional delivery charges applicable to your order but we will contact you to confirm these prior to the order being complete.
Deliveries are made on your requested day approximately between the hours of 8am to 7pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.
All delivery services could be made on a lorry or a van and will be delivered on a pallet so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options. Please advise if there are any parking restrictions.
Unable to Deliver
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 85.00 minimum or £ 0.70 per kg, whichever the greater.
Please ensure you inform the courier of any known restrictions that may prevent delivery – e.g. un-adopted roads, rural location, low bridges or width restrictions. The seller will not be held responsible for any delays caused by known restrictions.
It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you to contact us directly as soon as possible to make sure we are aware of the problem. All damages should be reported within 24-hours of receipt for insurance purposes, and photographic proof should be sent to [email protected].
We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.
Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.
The delivery process ends once your goods have been signed for. Therefore we recommend you make provisions to receive the products as they will need to be moved to a safe location and if you have any problems please feel free to contact our team using the Live Chat link at the bottom of this page.
Standard delivery is made to the kerbside due to insurance guidelines so please arrange for adequate help to carry goods into your property. Please note that for standard deliveries, drivers are unable to dispose of packaging materials, including pallets. These are to be disposed of by the customer in an appropriate way. Read our information page if you’re in any doubt about how to recycle your pallet.
Safe Place Deliveries
At Best at Flooring, we understand that life gets busy and even within an allocated delivery date it can be difficult to make sure you’re in to sign for deliveries. To help you avoid missing deliveries and associated re-delivery charges, we now offer a Safe Place Delivery option on parcel orders of less than £100*.
You can choose the Safe Place Delivery option by providing details of your safe place at the time of ordering or in writing to [email protected] at least 24 hours prior to delivery.
In accordance with the Consumer rights Act 2015, when you choose the Safe Place Delivery option you will be responsible for the goods being left in accordance with your instructions so before you select this option be sure you have a good safe place. That means somewhere that’s protected from the elements, easy for delivery drivers to find and out of plain sight. Popular examples include porches, sheds, greenhouses or even dedicated Safe Parcel Delivery Boxes that are widely available to buy online.
* Safe place deliveries can be offered on parcel services only; if the products have to be sent on a pallet this service is not available. If no Safe Place is provided and no-one is home to sign for the delivery, re-delivery charges may apply.
Sample Ordering and Delivery
With 1000’s of options online and on the high-street, Best at Flooring understand that making a decision on the perfect floor for you can sometimes feel like the impossible task. To help you in this process Best at Flooring offer a fast and effect sample service with 100’s of samples available throughout our website. Where there is a charge Best at Flooring will refund the cost of the sample when placing an order.
Deliveries in London Districts, South-West England & Scotland
Delivery charges to the UK vary by product and delivery area. Estimated delivery times can be found on the delivery tab on each product page, and delivery charges will be confirmed at checkout. However, due to the nature of our products, these may occasionally need to be altered after an order has been placed, if this is the case our sales team will be in touch with you ASAP to arrange alternate means/discuss the order further.
Please be aware that customers living in selected London Districts or in some territories of Scotland may not be eligible for all delivery services. Deliveries in selected London Districts (Postcodes include but not limited to N, E, SE, SW, W, NW, CR, WC & EC Postcodes), selected South-West England Postcodes (Postcodes include but not limited to TR, PL, DT, EX, BS & TA Postcodes) and some areas of Scotland (Postcodes include but not limited to AB, EH, ML, G, DD, DG, FK, KA, KY, TD, IV, KW, PA & PH Postcodes) may incur extra delivery charges. Once you have secured your order online we will be in contact to arrange the best delivery options available.
Outside of Mainland UK (Including Northern Ireland)
Please be aware that we are currently unable to offer customers living outside of the UK Mainland, all delivery services. Please call or email us for any further detail/information. Collection can be selected from our Warehouse, based in Leeds, England.