Shipping and Delivery FAQs

What if my flooring arrives damaged?

It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you contact us directly as soon as possible to make sure we are aware of the problem. Read more…

How can I track my order?

We are able to track all of your order for you, simply contact the team on the day agreed for delivery and we will get you a estimate time of delivery. We realise that everyone has commitments so our team will always contact you first to agree a delivery day.

What is your return and cancellation policy?

Under the Consumer Contracts Regulations 2014 you will, if you are buying as a consumer, have up to 14 working days from the day after the day on which the goods are delivered to you to cancel your purchase of the product, for any reason, provided that (i) if the product is cut or special ordered you will no longer have a this right of cancellation in respect of this product; and (ii) if we start (with your consent) any of services which you have ordered before the end of this 14 day period, you will no longer have the right to cancel these services. If you wish to cancel, you must notify bestatflooring via email of your wish to cancel your purchase of the product using the email address set out below. Read more…

How will I know when my order has been shipped?

We will not ship anything until we have confirmed a delivery date with yourself, as we understand people have other commitments and you are require to be there to receive your order.

Can I place my order over the phone?

With thousands of products available on bestatflooring.co.uk we understand it can sometimes be hard to find the perfect floor. We love talking to your and guiding you through the thousands of options available. Feel free to contact us for any of your queries.

Do you ship internationally?

Best at Flooring ship globally. Prices can vary on material, quantity and location but our team are here to deal with all enquires.